| You can get a 100% refund only if a paid order is cancelled in
the next 24 hours following the payment. |
| 1 |
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Cancellation before payment (for
the items registered in the shopping mall) |
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Customers can
cancel an order by themselves if they did not pay yet by doing the following
: after loging in, please go to the 'Order Status' menu, select the order you
want to delete and click on the 'Cancel' button. |
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| 2 |
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Automatic cancellation |
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If the payment
could not be verified in the 7 days following the order, it is automatically
cancelled. You can refer to the 'Q&A' board if you wish a recovery of the
automatically cancelled order. You cannot recover it if the order deadline is
over or if the items are sold out. |
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| 3 |
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Cancellation of the items
excepted dolls and special order products after payment (and before shipping) |
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The general
items (clothes, wigs, eyes, tools, etc) cancellation method, at the exception
of dolls ans special order products, is explained in the 'Q&A' board.
Send us a message from the 'Q&A' board, and administrators will cancel or
change the products that should not be shipped without any extra charge.
Customers cannot manage paid order cancellation by themselves. |
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| 4 |
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Cancellation of the dolls and
special order products. |
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The pre-ordered items available
on Liladoll.com can be pre-ordered by making a pre-order downpayment. After
transferring this downpayment, it is possible to make the rest of the payment
at any time before the item becomes available in our stock. We will inform
you about the item availability by email and through a notice posted on our
site. It is still possible to complete the rest of the payment during the
next 5 days from the product availability date. If you wish to cancel a
pre-ordered, please note that the reservation downpayment is not refundable,
so please consider this before you place your order. It is possible to refund
only the rest of the payment (total amount paid past the reservation
downpayment) in case of cancellation (however, in case of payment by credit
card, it is possible to have the downpayment refunded. Please note that the
refund will be made according to the cancellation day's currency rate). In
case of "maker short" (low quantity sale), we will supply the
customers who have paid first. If the supplying process seems difficult, we
guaranty the full refund of the reservation downpayment. |
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| 5 |
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Cancellation of general products
after payment
(and after shipping) |
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Liladoll.com
runs a NO-RETURN policy. Please think well before placing your order. This
policy can be discussed if you receive a defective item. In this case, please
report your problem on the "Q&A" board within 24 hours from the
package arrival date. |
