Lila Diablesse
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Date : 12-06-12 16:09
[Delivery Info] Exchange and refund of items
Lost or damaged items Never sign the delivery receipt before you have checked that any damage or loss has occurred. Please always check that nothing wrong happened to your goods and then sign the receipt. If they suffered damages or loss, please contact us through the 'Q&A' board.
Damages and injuries during shipping If damages occurred during shipping, please contact us within 24 hours after reception  through the 'Q&A' board. As we cannot provide any refund or exchange after this period, we thank you for your understanding. Please contact the EMS company,and send us all the items enclosed in the box without exception.
Damaged and injuried items Please contact our company within 24 hours after reception so you can get a 100% refund or exchange. The returning shipping fee is charged to the company. Any damage or modification due to the customer himself does not allow any refund or exchange. Though cannot take any responsability to the products purchased in other places that our shopping mall, you would appreciate your understanding.


Customer Guide
NO Title
29 [Member Info] Membership advantages
28 [Member Info] How to register
27 [Member Info] Applying procedure
26 [Member Info] Privacy policy
25 [Member Info] Membership caution facts
24 [Member Info] Modification of members' info
23 [Member Info] If you forgot your ID and password
22 [Member Info] Membership withdrawal
21 [Member Info] Automatic e-mails
20 [Buy Info] Ordering process outline
19 [Buy Info] Searching an item
18 [Buy Info] How to fill your shopping cart
17 [Buy Info] Purchasing
16 [Buy Info] Payment
15 [Buy Info] Ordering as a non-member (guest)
14 [Buy Info] Order Cancellations
13 [Buy Info] If the order is not processing well
12 [Buy Info] How to allow cookies
11 [Point Info] Point info
10 [Payment Info] Wire Bank or Swift Transfer
9 [Payment Info] Paypal
8 [Payment Info] credit card
7 [Payment Info] Checking the order transaction
6 [Delivery Info] Product Availability
5 [Delivery Info] Shipping Company
4 [Delivery Info] Defective Merchandise
3 [Delivery Info] Exchange and refund of items
2 [Delivery Info] Customs Duty
1 [Delivery Info] Returns